Have Questions? We have answers.
Ordering Information
What types of items can you engrave or print on?
What types of items can you engrave or print on?
- We specialize in a variety of products, including tumblers, cutting boards, keychains, hats, and more. If you have
a specific item in mind, feel free to ask!
What is the turnaround time for orders?
What is the turnaround time for orders?
- Our typical turnaround time is 3-5 business days, but we also offer expedited options for urgent requests.
Do you offer bulk discounts for large orders?
Do you offer bulk discounts for large orders?
- Yes, we provide discounts for bulk orders. Please contact us for pricing and details based on your specific needs.
What payment methods do you accept?
What payment methods do you accept?
- We accept various payment methods, including major credit cards, PayPal, and other secure online payment options.
What is the minimum order quantity for customized items?
What is the minimum order quantity for customized items?
- Our minimum order quantity varies by product. Please check the specific item details or contact us for more information.
Can I make changes to my order after it has been placed?
Can I make changes to my order after it has been placed?
- If you need to make changes, please contact us as soon as possible. Once production begins, changes may not be possible.
Design and Customization
What file formats do you accept for custom designs?
What file formats do you accept for custom designs?
- We accept various file formats, including .ai, .eps, .pdf, and .png. Please ensure that your designs are high resolution.
Are there any restrictions on the types of designs or logos I can use?
Are there any restrictions on the types of designs or logos I can use?
- While we can engrave or print most designs, we do not accept copyrighted or trademarked images without proper permission.
What if I need a specific color or item not listed on your website?
What if I need a specific color or item not listed on your website?
- We can often source specific items or colors. Please reach out to us with your request, and we’ll do our best to accommodate you.
Do you offer customization options for corporate gifts?
Do you offer customization options for corporate gifts?
- Yes, we specialize in corporate branding and can customize items with your logo and messaging. Contact us to discuss your project.
Do you provide samples of your products?
Do you provide samples of your products?
- Yes, we can provide samples upon request, but there may be a small fee. Please reach out to discuss your needs.
Shipping and Support
Do you participate in fundraisers or charity events?
Do you participate in fundraisers or charity events?
- Yes, we love supporting local causes! Please contact us to discuss how we can assist with your fundraising efforts.
How do I care for my engraved or printed items?
How do I care for my engraved or printed items?
- To ensure longevity, we recommend hand-washing engraved items and avoiding harsh chemicals on printed surfaces.
What is your return policy?
What is your return policy?
- We strive for customer satisfaction. If there’s an issue with your order, please contact us immediately for a
resolution.
Where do you ship your products?
Where do you ship your products?
- We ship products nationwide and can also accommodate international shipping on request.
Can orders be rushed for urgent requests?
Can orders be rushed for urgent requests?
- Yes, we offer rush order options for an additional fee. Please reach out to us to discuss your timeline and needs.